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Legal & Policies

Every agreement, policy and form that governs your service with Indigo Internet - in one place, in plain English.

At Indigo Internet, we believe in being upfront about how we work - no fine print surprises, no overseas call centres reading from a script. Below are the agreements, policies and forms that apply to your service with us. If anything’s unclear, get in touch and a real local person will talk you through it.

Agreements & service information

Standard Form of Agreement (SFOA) The terms and conditions that apply to your service with us. View PDF
Colocation Service Schedule Additional terms that apply to colocation services. View PDF
Fixed Wireless - Critical Information Summary Key facts about our fixed wireless service: pricing, inclusions and minimum term. View page

Policies

Privacy and Credit Reporting Policy How we collect, use, store and protect your personal information. View PDF
Complaints Handling Process How to raise a complaint and what to expect from us when you do. View PDF
Financial Hardship Policy Support options if you're having trouble paying your bill. View PDF

Forms

Appointment of Authorised Representative Nominate someone to manage your account and speak with us on your behalf. View PDF
Service Transfer / Novation Form Transfer your service to a new person or business. View PDF

Company details

  • Trading as: Indigo Internet
  • Legal name: AP Telecom Holdings Pty Ltd
  • Registered address: PO Box 211, Mount Nebo, Queensland, Australia 4520

Questions about any of these documents? Get in touch - call (07) 3537 2148 or email hello@indigointernet.com.au. A real local person will talk you through it.