Frequently asked questions

That depends on how far away you are from our cell, but generally between 250mm and 400mm in diameter. Some non standard services may require dishes of a different size/shape, but we’ll let you know beforehand.

While you can use your existing router, we strongly recommend using the router we provide as part of your service. Our routers are specifically configured to work optimally with our network and include features that ensure the best performance.

Our fixed wireless network is designed to operate reliably in most weather conditions. While extreme weather can occasionally affect signal quality, our network is built with redundancy and resilience to minimize any impact on your service.

We offer flexible month-to-month plans with no lock-in contracts. You’re free to upgrade, downgrade, or cancel your service at any time.

Our professional technicians will visit your property, install a small dish on your roof (with your permission on placement), run a cable to your router location, and set everything up. The whole process typically takes 2-3 hours and we’ll test everything before we leave.